Contact support

Goal

You know how to reach RothDine and what to write so that your question can be answered quickly.

Before you start

• Try Troubleshooting first: the message on your screen may already be explained there

RothDine is operated by Gateway & Associate Business LLC in Muscat, Oman. There are three ways to reach the team.

How to reach RothDineCopy Anchor Link

There is no live chat, no WhatsApp number, no text-message line and no ticket portal inside the app. Use the e-mail address or the phone number above. The sender noreply@rothdine.com sends system e-mails such as invitations: it is not monitored for support, so write to support@rothdine.com instead.

What to include in your messageCopy Anchor Link

A clear message helps support find the cause without asking again. Include:

• The restaurant name and the web address of your menu.
• The e-mail address of your account (never your password).
• What you were trying to do and what happened instead.
• The exact message you saw on the screen. Copy the text, or attach a screenshot.
• The page or button where it happened, and the date and time.
• For a payment: the payment reference that looks like RDP-2026-000123, the plan you chose, and a copy of your bank receipt.
• The language you were using, English or Arabic, and the device and browser.

What support will never ask you forCopy Anchor Link

Support will never ask for your password, a sign-in or confirmation code, or a card number. RothDine's bank details are shown only inside the app after you create a payment request, and RothDine will never ask you to pay to any other account.

Other requestsCopy Anchor Link

• Closing your account or removing your data. This is not available inside the app. Write to support@rothdine.com and say what you need.
• Restoring a suspended restaurant. Write to support with the restaurant name.
• Enterprise plan. It is agreed directly with RothDine: use the e-mail or phone number above.
• A payment you made but could not upload a receipt for. Write to support with your payment reference and your bank receipt before you cancel the request.