Glossary

Goal

You understand the words you meet in the product, written the way the product writes them.

The words below are the ones used on RothDine screens. They are listed from A to Z.

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• Accent colour: The colour used for buttons, highlights and icons on your customer menu. You choose it in Themes & Branding; text colours adjust by themselves so everything stays readable.
• Accept orders: The master switch in Restaurant Settings. When it is off, guests can still browse the menu but cannot send orders.
• Add-on: An optional extra on a dish, such as a side or a sauce. Add-ons are set up in Add-on groups, each with a minimum and a maximum number of choices. Guests see them as Extras.
• Admin: A team role that can do everything the owner can except pay for the subscription.
• Allergens: Labels on a dish that show what it contains. Guests are reminded to tell the waiter about any allergy before ordering.
• Archive: A way to put a menu away without deleting it. Guests no longer see an archived menu, and you can restore it later.

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• Baisa: One thousandth of an Omani rial. Prices are shown in rials with three decimals, for example 3.500, so 0.500 is 500 baisa. Totals are calculated in whole baisa.
• Branch: One location of your restaurant. A branch has its own opening hours, tables, operating mode and the menus it serves.
• Branch manager: A team role limited to the branches it is assigned to. It can edit menus (not publish) and handle orders, tables, waiter requests, QR codes and the kitchen there.

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• Category: A group of dishes on a menu, such as Mains or Desserts. A category can be hidden from guests with Visible to customers.

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• Dish: One item that guests can see and order. In the sidebar the page is called Menu Items.
• Draft: The version of a menu you are editing. Your edits are saved to the draft, and guests keep seeing the last published version until you publish.
• Draft vs live: The panel on the Menus page that compares your draft with what guests see now, and shows how many changes are unpublished.

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• Enterprise: The plan with custom limits that is agreed directly with RothDine. It cannot be bought on screen.

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• Grace period: The 7 days after a paid term ends when everything still works and a renewal banner is shown. A free trial has no grace period.
• Guest: A person who uses your customer menu on their phone. Guests do not need an account or an app.

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• Kitchen board: The screen for kitchen staff with three columns, New, Preparing and Ready. It shows no prices or payments.
• Kitchen staff: A team role that sees only the kitchen board of its assigned branches and moves accepted orders to preparing and ready.

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• Live Orders: The page where staff accept and follow table orders. It needs a branch in mode C.

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• Menu: A set of categories and dishes. A restaurant can have several menus (for example lunch and dinner), and each menu is served at the branches you choose.
• Menu editor: A team role that can edit and publish menus and manage media.
• Menu Scheduling: The page where you choose which menu a branch shows at which times.

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• OMR: The Omani rial, the only currency in the product. Plan prices are final and no VAT is added on top.
• Operating mode: What guests can do at a branch. Mode A, Menu viewer only: browse the menu. Mode B, Menu + waiter: also call the waiter and ask for the bill. Mode C, Full table ordering: also order from the table. You set it in Restaurant Settings and can override it for one branch.
• Order manager: A team role limited to its assigned branches. It handles orders, tables, waiter requests and the kitchen.
• Order status: Where an order is in its journey: New, Accepted, Preparing, Ready, Served and Completed. An order can also end as Rejected (only while New) or Cancelled.
• Owner: The person who owns the restaurant account. Only the owner can pay for the subscription, and there is always at least one owner.

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• Payment reference: The code of a payment request, like RDP-2026-000123. Write it in the description of your bank transfer.
• Permissions matrix: The table in Staff & Permissions that shows what each role can do.
• Plan: What your subscription includes: modes, branches, menus, team seats, tables, QR codes and media storage. The plans are Starter, Professional and Business, plus Enterprise by agreement.
• Publish: Making your draft live for guests immediately. Publishing creates a new version of the menu.

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• QR code: The square code guests scan to open your menu. You can create one for the whole restaurant, for a branch or for a table.
• QR Code Studio: The page where you create, disable, replace and download QR codes as PNG, SVG or PDF.

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• Receipt: The photo or screenshot of your bank transfer that you upload to a payment request. It must be a PNG or JPEG of up to 5 MB.
• Release note: An optional short note you can add when you publish, saved with the version.
• Role: What a team member is allowed to do. The roles are Owner, Admin, Branch manager, Menu editor, Order manager, Waiter, Kitchen staff and Viewer.
• Roll back: Going back to an earlier version of a menu. It creates a new version that is identical to the old one; the history is never erased.

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• Service charge: An optional percentage that your restaurant adds to guests' orders. You set it in Tax & service charge in the restaurant settings.
• Session: A table session starts when a guest scans a table's QR code and lets that phone order for that table. It ends after the table session duration you set in the restaurant settings.
• SKU: An optional product code for a dish. It must be unique and can use letters, numbers and dashes.
• Specials & Promotions: The page where you highlight dishes and offers on the customer menu. They highlight dishes; they do not change prices.
• Status: Where something is in its journey. Payment requests show Pending, Under review, Approved, Rejected, Expired or Cancelled. A subscription shows Free trial, Active, Grace period, Expired or Cancelled.
• Subscription: Your restaurant's paid or trial term on a plan. Nothing renews by itself: you pay by bank transfer each time.

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• Table code: The short name of a table, such as 5 or A2. It is unique within a branch and cannot be changed after the table is created.
• Tagline: A short line shown under your restaurant name on the customer menu. You set it in Themes & Branding.
• Team seat: One place for a person in your team. Pending invitations count too. Your plan sets how many seats you have.
• Theme: The look of your customer menu: colours, type and shapes. There are seven themes, and the plan decides how many you can use.
• Trial: The free 14 days every new restaurant gets, once. It includes all ordering modes, needs no card and does not turn into a paid plan by itself.

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• Variant: A size or version of a dish with a price difference from the base price. Guests pick it when they order the dish.
• VAT: Value added tax. RothDine does not add VAT to plan prices: you pay exactly the amount shown. The tax for your own restaurant's orders is set in Tax & service charge.
• Version history: The list of every published version of a menu, with who published it and when. You can roll back to any version.
• Viewer: A team role that can look at menus and orders but cannot change anything.

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• Waiter: A team role for the floor, limited to its branches. A waiter follows orders, answers waiter requests and marks ready orders as served.
• Waiter request: A request from a guest in mode B or C: Call waiter, Need assistance or Request bill. Requesting the bill only notifies staff; it does not take payment.
• Web address: The permanent address of your menu, for example /m/olive-ember. You choose it when you create the restaurant and it cannot change afterwards.