Orders
How guests order, and how your team follows every order live.
Guests scan the QR code on their table, browse the menu and send their order from their own phone. Your team follows each order on the Live Orders screen, answers waiter requests and gets a notification for every new order. Table ordering needs the operating mode Full table ordering (C).
- How guests orderWhat your guests do on their phone, from scanning the table QR code to sending an order, following it and calling the waiter.8 min read
- Live OrdersReceive guest orders, accept or reject them, move them to served, and see who on your team can do what.8 min read
- Order statusesWhat New, Accepted, Preparing, Ready, Served, Completed, Rejected and Cancelled mean for your guest and for your team, and who can set each one.7 min read
- Staff notificationsSee new orders, guest cancellations and waiter requests in the notification bell, and turn on a sound for new orders.4 min read
- Waiter requestsSee when a guest calls the waiter, asks for help or asks for the bill, and answer each request from the Waiter Requests screen.6 min read