Renewals and trial expiry

What you see 7 days and 1 day before the end, what the 7-day grace period is, what pauses after expiry, and how to renew.

Goal

You know when your trial or plan ends, what keeps working if it runs out, and how to renew in time.

Before you start

Your restaurant is on the free trial or a paid plan
You are the owner (staff can see the banners but cannot renew)

Nothing renews by itself: you pay by bank transfer each time. RothDine reminds you inside the app. It does not send e-mails or messages about billing, so look at your dashboard and at Subscription & Billing.

Watch for the reminder banners

In the last 7 days before a free trial or a paid term ends, the owner sees a blue banner at the top of the dashboard that counts the days left. A notice is also added 7 days before and again 1 day before the end. On a trial the banner button is Choose a plan. On a paid plan it is Renew now.

The dashboard banner saying the free trial ends in 7 days with the Choose a plan button — The banner text with the end date
The Choose a plan button

The dashboard banner saying the subscription ends tomorrow with the Renew now button — The banner text with the end date
The Renew now button

Read the notices

Open Subscription & Billing. The Notices card keeps the same reminders and tells you when a payment is approved or rejected. Unread notices show new; use Mark all as read to clear them.

The Notices card with a reminder that the subscription ends tomorrow — The reminder notice

Renew during the grace period

When a paid term ends, you get a grace period of 7 days. Everything keeps working, and an amber banner asks you to renew. The Subscription card shows Grace period and the date it ends. There is no grace period after a free trial: the trial simply ends.

The amber grace period banner on the dashboard with the Renew now button — The grace period banner text
The Renew now button

The Subscription card showing the Grace period status and the date the grace period ends — The Grace period status
The date the grace period ends
The Renew button

See what your team sees

Team members who are not the owner see the grace period and expired banners without a button, with a line asking them to tell the owner to renew. The reminder banners before the end are shown to the owner only.

The banner as a team member sees it, asking them to ask the owner to renew — The message for team members

Understand expiry

When the grace period ends (or the free trial ends) the status becomes Expired and a red banner tells you what is paused. Your menus, QR codes and data are untouched.

The red banner saying the subscription has ended and table ordering and publishing are paused — The expired banner text
The Renew now button

Know what stops and what keeps running

Two things pause: table ordering (Mode C) and publishing new menus. If you try to publish you see "Your subscription has ended, so new menus cannot be published. Renew to publish again." Your draft is not lost. Everything else keeps working: published menus and QR codes, waiter calls, the admin and all your data. Nothing is deleted.

The message that new menus cannot be published because the subscription has ended — The message about publishing

The Paused right now and Still working lists on the billing page — What is paused and what still works

Renew by bank transfer

On Subscription & Billing click the renew button, for example Renew Business, then Create request, and follow the same steps as for a first payment: transfer the exact amount, upload the receipt and wait for approval. See Pay by bank transfer. Renewing while the plan is still active adds a new term after the current one. If the term has already ended, the new term starts when RothDine approves your payment. You can also choose a different plan.

The Subscription card with the Expired status and the Renew Business button — The Expired status
The Renew Business button

The Create payment request window for a renewal — The amount to transfer
The Create request button

Check that everything resumed

Only an approved payment reactivates your subscription, and it does so at once: table ordering and publishing work again and the banner disappears.

The Subscription card showing the Active status after the renewal was approved — The Active status
The new term end date

Expected result: The banner is gone, the status is Active and you can publish menus and take table orders again.

Renew before the end

Days left on an old plan are not credited when you move to a higher plan, so renewing early on the same plan keeps all your days.