Change or revoke access

Change a member's role or branches, pause their access, or remove it, and see what the person sees when access ends.

Goal

You can change what a team member may do, pause their access, or remove it for good.

Before you start

You are the owner or an administrator
The person is already an active member of your team

People change jobs and leave. Every change below takes effect at once. You can change someone's role or branches, pause their access with Suspend (you can undo it), or remove it with Revoke access (permanent). You cannot change yourself or a person whose role is equal to or higher than yours. The owner cannot be demoted or removed.

In Staff & Permissions find the person in the Team tab. Click the three dots at the end of their row. For an active member the menu offers Change role, Suspend and Revoke access.

The row menu of a member with Change role, Suspend and Revoke access — The Change role choice
The Suspend choice
The Revoke access choice

Change the role or the branches

Choose Change role. In the window Change role for … pick the new Role and, for branch roles, tick the branches under Branch access. At least one branch is required for Branch manager, Order manager, Waiter and Kitchen staff. To change only the branches, keep the same role and change the ticks. Click Save changes. The new permissions apply immediately.

The Change role window with the role Order manager, a branch ticked and the Save changes button — The Role list
The branch the person works in
The Save changes button

The team list with the new role shown in the member's row — The new role in the row

Pause access with Suspend

To block someone for now, open the menu and choose Suspend. The status changes to Suspended. The person keeps their place in the team and the role is kept. To give access back, open the menu and choose Restore access. A suspended member has no Change role choice until you restore them.

The member shown as Suspended with the Restore access choice in the row menu — The Suspended status
The Restore access choice

See what a suspended member sees

When a suspended person opens RothDine, they see Your access is suspended and a Sign out button. The page says that an administrator has paused their access and that they should ask to have it restored. Nothing else is available to them until you restore access.

The page Your access is suspended shown to the member

Revoke access for good

Open the menu and choose Revoke access. The window Revoke access for …? explains that this is permanent. The person loses access immediately and disappears from the list. To give access again you must invite them again. If you only want to pause access, use Suspend instead. Click Revoke access to confirm.

The confirmation window to revoke access with the explanation and the Revoke access button — The explanation that this is permanent
The Revoke access button

The team list after the member was revoked, without that person — The team list without the revoked member

See what a removed person sees

A person whose access was revoked can still sign in to RothDine, but your restaurant is no longer listed for them. If they have no other restaurant, they see the page Set up your restaurant. A cook who has the kitchen board open sees Your access to this kitchen has ended shortly after, with a button Back to sign in.

The Set up your restaurant page shown to a person who was removed and has no other restaurant

The kitchen board message Your access to this kitchen has ended with the Back to sign in button — The Back to sign in button

Expected result: The member has the role and branches you want, or their access is paused or removed, and you know what the person sees.

Revoking cannot be undone

Revoke access is permanent. The person disappears from the list and you must send a new invitation to bring them back. Use Suspend when the person might return.

Change or revoke access