Live Orders

Receive guest orders, accept or reject them, move them to served, and see who on your team can do what.

Goal

You can take an order from New to Completed, and you know which of your staff can do each step.

Before you start

The branch runs the mode Full table ordering (C)
A role with access to orders: owner, admin, branch manager, order manager, waiter or viewer

Live Orders shows the orders that guests send from their tables. New orders appear within a few seconds, and you never need to reload the page. RothDine does not accept orders by itself: every new order waits until a person with the right role accepts it.

Open Live Orders

In the sidebar, under Operations, choose Live Orders. The entry shows only when the branch runs Full table ordering, and only for roles that may see orders. The note under the title says that orders update by themselves, and a green Live mark shows that the connection works. The board has one column for each status. Kanban, List and Table switch the way orders are shown.

Live Orders in the Kanban view with the columns New, Accepted, Preparing, Ready, Served and Completed — Live Orders in the sidebar
The switch between Kanban, List and Table

Spot a new order

A new order is a card in the New column. It shows the order reference, the table, how long ago it was sent, the dishes with their size, extras and instructions, and the total. The label Customer menu says it came from a guest. The bell in the top bar rings, and plays a sound if you turned it on. See the guide on notifications.

The first order card in the New column with its dishes, total and buttons — A new order card

Open an order to see the details

Click the order reference. A panel opens with the table and branch, every dish with its size, extras and instructions, the note of the guest, the subtotal, the VAT and the total. At the bottom, Status history lists when the order was placed and every change. It is a fixed record: entries are only added, never changed. Press Esc to close the panel.

The order panel with the items, the totals and the status history — The order panel
The status history

Accept the order

Click Accept on the card. The card moves to the Accepted column and the guest's tracking page shows Accepted. The kitchen can now start. In this picture the search box holds the reference, so that only this order is shown.

One order found by its reference with the Accept button — The search by reference
The Accept button

The Accepted column with the accepted order — The accepted order

Move the order along

Each card shows the next step as its main button: Start preparing, then Mark ready, then Mark served, then Complete. Click the button when the step is done. The kitchen team can do Start preparing and Mark ready on the Kitchen board too. Every click is saved in the status history and the guest sees the new status.

Three order cards with the buttons Start preparing, Mark ready and Mark served — Start preparing
Mark ready
Mark served

Reject or cancel with a reason

Reject is available only while an order is New. Cancel order is available until the order is served. Both ask for a reason of 3 to 240 characters. Click a quick reason, such as Item out of stock, or write your own. The reason is saved in the history and the guest reads it on the tracking page. Then click Reject order or Cancel order.

The reject dialog with the quick reason Item out of stock and the Reject order button — A quick reason
The reason
The Reject order button

Find an order

Type a reference in Search by reference, or filter by Status and by Table. Use List or Table when you prefer rows to columns. Rejected and cancelled orders are listed in their own section under the board.

Live Orders in the List view with the search box, the Status and Table filters and the view switch — The search box
The Status filter
The Table filter
The view switch

Know who can do what

Your role decides what you can change on this screen. The table below lists the roles. Waiters see a notice at the top of the screen and a Mark served button on orders that are ready. Viewers can only look.

Role	What they can do
Owner, admin, branch manager, order manager	Accept, reject, move to every status, cancel
Waiter	Follow orders and mark a ready order as served
Viewer	Look only
Kitchen staff	No access to Live Orders. They use the Kitchen board

Live Orders as a waiter, with the notice that explains what a waiter can do and a Mark served button — The notice for the waiter role
The Mark served button

Live Orders as a viewer, with the notice View only — The notice View only

Expected result: You see new orders as they arrive, you can move each one to the end, and your team members see only what their role allows.

Guests waiting for confirmation

If your restaurant asks staff to confirm each table, a notice at the top of Live Orders says Guests are waiting for you. Click Confirm guests so they can order.