Ordering and tax settings

Switch ordering on or off, set the session length, the largest order, the service charge and VAT.

Goal

You control whether guests can send orders, how long a table session lasts, the largest order allowed, and how the service charge and VAT are added.

Before you start

A restaurant and a branch
Owner or admin access (branch managers can change the ordering controls of their branch)

These settings are on Restaurant Settings. They matter when a branch runs in Mode C (table ordering), see Operating modes. Guests never pay in the app: No payment is taken here. Pay at the table when you are done.

Accept or pause orders

The switch Accept orders is the master switch. When it is off, guests can still browse the menu but cannot send orders. It applies as soon as you flip it.

The Accept orders card with the switch on — The Accept orders switch, on

The Accept orders card with the switch off — The Accept orders switch, off

Set the table session duration

In the card Guest sessions & display, Table session duration (minutes) is how long a table session stays open after the first order. Enter a number from 15 to 720 (the default is 120, two hours) and click Save changes. The switches Show allergens on dishes and Show calories on dishes and the field Analytics retention (days) are saved, but they do not change what guests see today.

The Guest sessions and display card with the session duration field and the Save changes button — The table session duration
The Save changes button

Set the ordering controls of a branch

The card Ordering controls sets safety limits for each branch. Largest order total (OMR) refuses any order above the amount: choose between 1 and 1,000 OMR, or leave it empty to use the default of OMR 100. Require staff to confirm each table session makes a guest who scans a table QR code wait until staff confirm them on the Tables screen; turn it on if your tables are visible from outside the restaurant. Click Save ordering controls. With more than one branch, a Branch list lets you pick the branch first.

The Ordering controls card with the largest order total, the confirmation switch and the save button — Largest order total (OMR)
Require staff to confirm each table session
The Save ordering controls button

Read the tax notices

The card Tax & service charge always shows two notices. The blue one says the 5% VAT of a new restaurant is a provisional default until the rate is legally verified, and that the service charge is off by default. The yellow one says the tax rules are provisional and not yet verified, to use the restaurant for trials only, and not to use these rules for commercial service until the rates and the treatment of the service charge have been confirmed. There is no switch to clear it. Check your rates with your own tax adviser.

The Tax and service charge card with the two provisional tax notices — The provisional VAT notice
The not yet verified notice

Set the service charge and VAT

Rates are entered in basis points, where 100 equals 1%. Service charge (basis points) is 0 by default; 1000 means 10%. VAT (basis points) is 500 (5%) by default. Both accept 0 to 3000. Apply VAT on the service charge too adds VAT to the service charge. Menu prices already include VAT tells the app that the prices you entered are final: off adds VAT on top of the menu price, on shows VAT as part of it. The Worked example panel recalculates a sample order as you type, so check your numbers there.

The tax card with a 10% service charge, 5% VAT, the two switches and the worked example — Service charge (basis points)
VAT (basis points)
Apply VAT on the service charge too
Menu prices already include VAT
The Worked example panel

Save the tax settings

Click Save changes in the tax card. The notice Changes saved. appears and the Worked example keeps showing your new rates.

Restaurant Settings after saving the tax settings with the Changes saved notice — The Save changes button of the tax card

Know who can change them

Owners and admins can change these settings. Ordering controls can also be changed by a branch manager. Everyone else sees the page read-only with the banner Read-only access: your role (Viewer) can view this page but not change it.

Restaurant Settings seen by a Viewer with the read-only banner — The read-only banner

Expected result: Settings you saved are still there after a reload, and the Worked example shows the total with your service charge and VAT.

Currency

All amounts are in Omani rial (OMR) with three decimals. There is no online payment, tip or split bill in RothDine.